Hi everyone, I am new as a host, I have been doing STR since October 2001 in Orlando FL, it has been a very pleasant experience.
Our community allowed STR so we are completely legal, and I do not have problems with the condo rules and regulations.
We bought the condo as an investment property thinking in the STR business, we remodel the property and furnish it very well, we have invested our savings and our time and dedication to set up the business, now we are a 5 stars host, very dedicated to please our guests.
The problem is that in front of our unit, the storm water drainage is collapsed, completely clogged and when it rains we get a big flood in front of the access to our unit so people can not get in or out the unit.
I already had a complain from one of our clients and fortunately did not get a bad review.
I have been dealing with the HOA and the city for 4 months and it has been impossible to get it fix, even though it is a condominium, and they are responsible for the common areas.
This situation threatens to damage our good reputation and rating therefore damage our business too.
Please help me out to understand what can I do to force the HOA to fix that and protect my business from bad reviews for that?
Thank you.