HOST NOT PAID

[Leslie41]

I HAVE BEEN WAITING 2 WEEKS TO GET PAID FOR 2 SEPARATE RESERVATIONS! 

I have sent messages to Support

I have emailed  brian@airbnb.com & brian.chesky@airbnb.com

I have messaged through AirBnB's Twitter, Facebook & Instagram Accounts

I have called MANY times, many times these calls have been over an hour long

In all of my correspondence I have included my PayPal ledger showing the gap in payments and missing payments, and included a letter from PayPal confirming they have not received the payments.  

I have repeatedly asked for TRANSACTION ID NUMBERS from AirBnB (they are not listed on AirBnB's Transaction History, they will only show on completed payments once they hit PayPal.

I cannot get past the Resolution Center to the Payment people with AirBnB.  The Resolution people say the Payment people are the only ones that can help.

Any ideas???  I am a complete loss. 

[Emiel1]

@Leslie41 

Payout issues are routed by the Airbnb CS reps to the Financial Department. It can take a long time before they report back about their investigation.

[Leslie41]

Thank you for your reply.  Can you define "a long time"?  I'm at 17 days now.

[Allen234]

Have guy you been paid yet?  My payment has it come through either.