@Robn0
Like many of us who have contacted ABB outsourced Customer Services, you have likely been talking to several of 60,000 plus people contracted out through Telus, a Canadian Business Customer Services agents, who lack appropriate training in understanding different Legal Jurisdictions and Legislation.
Unfortunately society has lost the plot and where once upon a time people were trained competently with Administration Law and Critical thinking, it rarely exists in many places.
Filling out forms that have been Copy and Pasted online by some Hardware/ Software Tech Business out to make a profit is not just a case of Ticking or Crossing out Boxes, it requires proper Human Intervention and not a Prejudicial Programmer.
The Business and Education systems need a serious Reset.