Sorry not clear from your post . Do you mean you employed an STR management company to manage your STR property @Huey8
If that's the case any issues are between you and the company you employed to manage your STR business
yes airbnb does basic ID checks on those hosting on Airbnb
Did you check the reviews of this company on Airbnb? Did you check reviews of the company online? Did you ask for references from hosts using their services ?
sounds like you need to take them to court