Host Support

[Marianne596]

I am writing to express my frustration with Airbnb "support" and its so-called "dedicated support" for super hosts. I've been hosting for two years now, and on occasion have had issues where I needed to contact support involving damage caused by guests.

I have never gotten an answer to any question, nor have I received accurate information about filing a claim through air cover. The information provided is vague and unreasonably time limited. It seems completely arbitrary.

But the problem is in getting actual helpful answers. All I ever get is canned responses, then "follow up" answers that fail to address the issue I contacted them about. It's impossible to get a straight answer to anything. Then they hound with messages that are not responsive to my concerns and the more I try to explain what I need, the more I realize the call center, where ever it is, is completely useless. If it's not a question their manual answers, they just change the question. They make it as difficult as possible to make a claim, and they refuse to tell you with any specificity what is and is not covered. I finally gave up. 

[Bhumika]

Hi @Marianne596 ! I am sorry to hear that you have had a difficult time getting a resolution for the damages. Since it has been a while you posted, did you hear back from the support team? 

If you could elaborate a bit on the situation with the guests, other Host members will be able to chime in with some tips  and suggestions as well. Do keep us posted on how it is going?