I'm actually a guest on airbnb and because of a snap lockdown in Melbourne, I was unable to stay at my airbnb reservation. So I asked the host through Airbnb messaging if I could cancel and get a full refund (as changing dates wasn't really an option for me) which they agreed to, but after cancelling and requestion money they have stopped communicating with me.
I have asked airbnb for support and provided proof of our agreement but they claim they cannot help me as it's up to the host's discretion.
Honestly this is a con act on the host's part and It is disappointing that airbnb support condone this behavior with people that use their platform