Hosting as a business not working

[Eleanor214]

I’ve set up my Airbnb account and now want to change hosting details so that the Buddhist retreat centre that I volunteer for can run their listing. The “add company “ section of the manage/professional tools page isn’t there. I can see this has been an issue for other users but can’t see a resolution. Is there a solution?

the information on this on the Airbnb site is wrong. 
We’re in Australia. I’m not sure if it’s an Australia specific issue. 
Eleanor

[Helen3]

Appreciate you're trying to help but I would suggest it's best for the retreat to set up an independent listing under their own profile rather than under your personal one @Eleanor214 

[Eleanor214]

That’d be ideal. But we tried that too and same problem. No option to sign up as a business. 

[Joan2709 · Accepted solution]

Hi @Eleanor214 

I think you would need a new listing and turn on Pro Tools in order to access/add it as a business Host?:

Joining Airbnb As a Company

https://www.airbnb.com/help/article/2231

[Eleanor214]

I’ve done that and still don’t have the options mentioned in that link. 

[Joan2709]

@Eleanor214 

Probably best at this point to contact Airbnb to see what they suggest. They may have changed the procedure since you are not seeing options to setup as a business account. Let us know here what they say, as it might help another Host in the same predicament.

[Lodge102]

Hey @Eleanor214,

Check this link to enable professional hosting: https://www.airbnb.com/account-settings/professional-hosting. If it doesn’t solve the issue, Airbnb support can help.
Lodge Compliance 

[Eleanor214]

How do I get AirBnb support ? Nothing is working.  Eleanor 

[Sophia]

Hi there @Eleanor214, sorry to hear you're having issues with setting up your Airbnb account. Following on from everyones advice, I just wanted to share the link to direct you to Support. You can contact Airbnb Support through the Help Centre: https://www.airbnb.co.uk/help/?audience=guest 

Hope this gets resolved soon! 🙏🏽