I booked accommodation on Airbnb and paid 50% up front. ($492)
I am in the Sydney lock down and not able to travel. As a result I had to cancel. The terms were that I'd only be eligible for a 50% refund $246
The host wanted to acknowledge the difficulty of the lock down situation and told Airbnb that she'd be willing to return 80% instead ($393)
Now, Airbnb have acknowledged that the host is giving me back 80%, but are only giving me 50% after all. Thus they are pocketing the 30%. ($147)
Where can I go for help (and yes I have logged dozens of tickets already which are being expertly ignored by the customer-unsupport team
Can I start legal action and if so how?