How do I know how much I pay in fees?

[Inna22]

I have just realized that I am paying 3% in host fees on some reservations and 15% on others. Obviously this is an enormous difference and I need to adjust my rates. Is this is permanent change for some of my listings? I did not get any notifications. I saw some posts here about this applicable to other countries. I do not understand what the rhyme and reason is behind which listings and reservations are effected.

[Lawrene0]

Do you have different cancellation policies on them, @Inna22 ?

[Lawrene0]

Never mind, @Inna22 . I just looked. You are paying the whole thing -- guest and host fees -- on the one listing. When I go through the process of picking a date, it shows $0 in service fees for me, the guest. So that's it. 

You pay 3% on the listing on which service fees are split between you and your guests. You pay the whole thing on the other listing.

[Inna22]

@Lawrene0 same policy for both. I should have been informed. This is supper upsetting

[Inna22]

Just got in touch with Airbnb. First they told me that 15% should apply to hotels but I am not one. The next level rep told me it is because I am connected to a channel manager but I am not. This is going to be a looong road to resolution

[Lawrene0]

No fun, @Inna22 ! I read that in order to cover paying the whole fee, a host needs to increase her base price by 12%. The math made sense at the time, but I don't have it here in front of me.

I do have the 12% noted here in front of me, pinned to a corkboard, because I thought it was going to happen right away -- and stealthily, as it did with you... 

[Inna22]

@Lawrene0 yes, 12% sounds right since it went from 3 to 15.

My conversation with customer service:

me: why am I paying 15% in fees

CS: you are not. Here is a help article

me: I am, here is a screen shot

CS: oh, let me transfer you to someone who can help

new CS: that's because you are a hotel. Here is a help article

me: I am not

CS: oh, let me transfer you to someone who can help

new CS: that's because you use a channel manager. Here is a help article

me: I am not

CS: oh, let me transfer you to someone who can help

new CS: that's because you opted in to pay the higher fee. Here is a help article. I will be off for a long time but if you still need help, click help

me: I still need help

me: start a new help chat

new CS: someone is helping you, wait for them to return from their time off, whenever that is

me: start a new help chat, try to fraise the question differently so they do not bundle it with the original chat

me: how can I change my service fee set up

CS: here is a help article on how you can make a change

me: this link does not work

CS: new link

me: this link does not work

CS: let me transfer you to someone who can help

... and curtain

@Bez8 

[Sami459]

@Inna22  Why don't you try calling them?

[Inna22]

@Sami459 I was at work 12 hours today and same tomorrow and Saturday (we have a covid testing site). Sunday hoping to spend with kids. Call to Airbnb is multi hour project. I will next week.

[Fred13]

"CS: oh, let me transfer you to someone who can help"

At that point I would have asked - "And what is your job exactly?"'

[Inna22]

@Fred13 We all know it is to send a help article that matches any key word in a host's question (including "and" or "maybe")

[Emilia42]

@Inna22 did you see this?

https://community.withairbnb.com/t5/Help/Being-switched-over-to-Host-Only-Fee-in-the-USA/m-p/1413844...

[Inna22]

 no, I didn’t see it! And I thought I have scrolled through pretty well through the community board. Seems to be the same exact scenario with mine. Thank you so much for forwarding

[Kelly149]

this is one of those times that I'm glad that I'm currently opted out of ABB reservations...

good luck @Inna22 !!!