Hi Saba. As a Host, the two things I focus on are making sure my photos are as professional as possible. It is important that the photos create character and appeal, as that is often the first judgement by a traveller. Secondly, I communicate well with my tenants in a friendly and welcoming manner and keep them well informed. This develops a relationship and the tenant is more likely to give you a good review, as they will feel they know you.
Other factors which are also important, are the quality of the beds and the presentation of the beds. When a tenant enters a bedroom, it needs to feel welcoming and appealing with good bed linen and decor. I also maintain my property to a high standard. I need to be confident that everything works and is in good order, to minimise any breakdowns and inconvenience to the tenant. A relaxing garden area is also important, with good comfortable seating and a well maintained garden. In general, I would recommend that hosts are encouraged by Airbnb to add character and appeal to their property, with the use of colour, soft furnishings, art work etc to create more of a WOW factor. This in turn will help increase their bookings.
As a traveller I look for all the above, however, location is probably my first focus and once I know where I want to be it is really the reviews and appeal and vibe of the home that are the deciding factors.
As a fine example of a great host, I recently stayed at ‘Space on the Hill’ in Loch, Victoria. Australia. Beck’s information documents were a delight with great graphics and fun to read. A great example to other hosts. She was also very generous with lots of lovely treats, wine and chocolates.
I recently had a tenant from Singapore at my property. There were two ladies in the group. They queried why there was only one hair dryer in the house. Lesson learned! There are now two hair dryers in the house; one in each bathroom. I think this type of requirement is especially relevant to international travellers.
Trust this has been helpful.
Regards
Margaret
