@Angelina
Don't waste your time, I had a guest that inadvertently gave me three stars for location and he contacted Airbnb to explain his mistake only for Airbnb to explain that they could not contact the Host in other words me to find out what the problem was.
So, I contacted Airbnb only to be told that there is nothing they can do because of a their "protocol" even though both Guest and Host agree there is a mistake that needs to be fixed.
Now, I have one three-star rating that should not be there, but they refuse to fix it because of a Protocol, this reminds me of Eastern European bureaucracy and is total nonsense.
Fortunately for me I've delist the apartment, but it does not fix the mountain of bureaucracy that Airbnb are accumulating, rather than fixing flaw systems and software.
Regards
Cormac
The Explorer's Club Krakow III