How to complete the KYC form?

[Gayani4]

As per the following message 19 September, I tried several times to confirm my Account, but I couldn't complete the process. May I know the reason? Please help me.

"Hi Airbnb Host,

We did not hear back from you regarding our request for additional details about your account. As a result, we were unable to complete your account’s verification. Until we hear back from you, your ability to receive a payout is paused.

In order to continue receiving payouts, please review our prior request for more information or contact us at www.airbnb.com/help/contact-us.

If you have questions or need help with this process, you may reply to this message. For reference, the following article in our Help Center contains information about KYC verification: airbnb.com/help/article/3444

Thank you,"

[Helen3]

Have you called Airbnb Customer Services if you're unable to upload your ID @Gayani4 

[Gayani4]

Hi Helen

Yes, I called Airbnb Customer Services.

However, the system did not allow me to verify my KYC.

What are the available alternative solutions or guidance, please

Gayani

[Badshah1]

Same happened with me too

[Gayani4]

Hi Helen

I am waiting from 29 September to release my on-hold payments.

I received the following message from Airbnb in this regard: 

"Hello Gayani,

We appreciate you being with us. As we have discussed, we followed up with your previous case regarding with your as per checking here, our specialized team is reviewing your account details, and we’ll let you know if anything else is required. You’ll get a confirmation email as soon as our review is complete.

As we have checked earlier, you have already submitted a form before and that is why our specialized team is able to receive your ticket which they are working out regarding your missing payout. There is no estimated timeframe in regard to this since this is under our specialized team however they shall give you an update to the email registered to your account.............."

[Gayani4]

Anyone, please advise on getting my on-hold payments from 29 September 2025.

[Patricia2526]

Hi @Gayani4 

Access KYC directly from your Airbnb account (without the link)

Often you can bypass the broken link.

Go to:

Account → Payments & payouts → Payout methods → Verify identity

OR

Account → Personal info → Identity verification

If you see any alert like “Action needed” or “Complete verification”, tap it. 

Btw also check if your government ID is accepted make sure you use Passport, Driver’s License or National ID

[Gayani4]

Hi Patricia

Thanks for your guidance. 

I went to: Account → Personal info → Identity verification = (verified)

and 

Account → Payments & payouts → Payout methods → Verify identity = (Account verified as DEFAULT).

Btw my national ID is also accepted by the system.

Moreover, I received the payments until 20 September, but from 21 September, I haven't received the payments, and the system shows the payment as on-hold.

Now I am struggling without payments and proper guidance.

Anyway, thanks again for your valuable time and points.

Gayani

[Bhumika]

Hi @Gayani4 , since it's been a while, have you heard back from the Customer Support team regarding the payments? 

Please feel free to share the latest updates!

Regards,