How to refund money

[Casa-Piña0]

I have. guest who had to cancel literally hours before arrival because of roads and bridges being washed out due to extreme flooding. When I try and refund her the money, it tells me: No money has been sent. Please try again now.  And has a red warning signal next to that message

But repeated trials tell me the same thing......

So, I don´t know what to do to get this guest her refund! Suggestions would be most appreciated

[Helen427]

Hello @Casa-Piña0 
Welcome to ABB CC from Auckland, New Zealand

I hope you and your Guest who had to cancel are safe and the floods are receding,

Have you offered to provide the guest with an alternative date in the future?
Maybe that is an option if she has already paid the funds or they may sit in ABB account until they are refunded.

Perhaps msg them and suggest you both keep in touch for when it's possible to travel again so you both have something to look forward to.

All the best & keep safe

[Hardy12]

If you are stuck while transferring some money to someone then this post will be very beneficial for you. In this post, a person has told the incident that happened to him that he transferred money and did not reach the account of another. For this I went to the next page, but I was clicked on this link

**[Link removed due to safety reasons - Community Center Guidelines 

to get information about the casino site in front of me. From here I also earned casino bonuses in no time. I doubled my money in a short time from these sites. But then I went back to the second post. In which I read that he also told about a warning that the person is asking him for money again.

[Helen3]

If you're guest can't travel because of extensive flooding in your area they should contact Airbnb and cancel under extenuating circumstances to get a full refund @Casa-Piña0