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I accepted full refund to a guest, but AirBnB keeps 158 Euro, why?

‎19-05-2021 02:14 PM
Jochen51
Level 1
Tübingen, Germany
‎19-05-2021 02:14 PM

I accepted full refund to a guest, but AirBnB keeps 158 Euro, why?

A guest who is going to our hospital for treatment cancels his booking because he didn't understand that it was a shared bathroom. I accept the cancellation and full refund (i.e. I made a flat number because the system warne me, that the reimbursement would be higher than the payment), but AirBnb keeps appr. 10 % = 158 Euro. WHY?

‎19-05-2021 02:14 PM
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‎19-05-2021 02:45 PM
Till-and-Jutta0
Host Advisory Board Alumni
Stuttgart, Germany
‎19-05-2021 02:45 PM

I guess, it's the Airbnb service fee, which is reimbursable only in special cases:

 

https://www.airbnb.de/help/article/1345/ist-die-servicegeb%C3%BChr-von-airbnb-erstattungsf%C3%A4hig

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‎19-05-2021 02:45 PM
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