I just learned the hard way! Don't be nice and put flexible cancellation policy. You will get burned

Todd667
Level 2
Wilmington, NC

I just learned the hard way! Don't be nice and put flexible cancellation policy. You will get burned

Yes had my first cancellation that has been booked for 30 days for 6 nights. I had flexible on my cancellation policy. And yes they cancelled four days before the booking. That really is messed up of course I had a trip planned and made my reservations in Florida. I can't cancel them they took my deposit.  I am not complaining because I am the one that put flexible. Well not anymore. I don't want to be too strict on people that have a one-night stay, is there a way for a longer stay to make those a little more difficult to cancel? Is there a way to maybe collect a non-refundable deposit? 

Thanks in advance.

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