Thank you @Helen3 for your input. Yes that’s the reason. Truth is i had someone with her account listed my properties, I’m the owner. But since I’m the one with STR license account had my name attached but she was hired to operate under it. One inquirer wrote her asking to come see the unit in person and was asking for address. She didn’t provide referencing Airbnb doesn’t suggest to give out address. He got upset sent a mad message. She stepped away and Airbnb dashboard remains open once its auto log in. So her 10yo Kid was playing with his friend read everything and wrote to him wording “he’s terrorist from Turkey” trying to defend the mom of his friend and prank the traveler. Airbnb Inquirer complained to Airbnb and they closed her account. No matter how much she pledged she didn’t write nor ever discriminated anyone it’s child silly mistake although she reprimanded her’s big time, but they wouldn’t reactivate her account. She offered to issue official apology letter from her to that inquirer and I think he would have been fine, at least I would if I was in his shoes but Airbnb was extremely harsh with her. They wouldn’t give a 1st time mercy. To me it’s not just.
I opened account on my name under these properties and they found the link between 2 accounts after couple years of hosting and being a superhost. I’m shocked and don’t know what to do.
May I ask to describe better what you mean by OTA channels, direct marketing , third party marketing , advertising? Direct marketing to my past guests? Am I allowed to market to them if they came from airbnb?
How i understand is travelers from around the world prefer to use big short term rental platforms such as VRBO/HomeAway, Booking.com, TripAdvisor/Flipkey, at least those 3 I know. but the biggest one of all is Airbnb it generates most reservations than others combined. That’s why I wanted to remain w/them.
thank you for your inputs