I need help with a refund request

[Diego2125]

Hello everyone!!!! I hope you are all well 🙂. I wanted to ask you and get some advice. I have asked Airbnb to intervene in a request for reimbursement for damages caused by the guest and to make use of the aircover. It has been more than 10 days and no one has given me a reason for my request. I have called and sent emails and no one has given me a reason. Has this type of situation happened to any of the hosts? What do you recommend I do in this case?

[Rebecca]

Hello @Diego2125 👋

It's been a little while since you posted and I wondered if you had reached out to Airbnb Support about this? It would be great if you could share an update with us. 

Looking forward to hearing from you. 

[Diego2125]

Hi Rebecca!!! I hope you are well, thanks for asking, after sending many emails to support, they finally answered me, but they did not cover the entire damage 😥, they only covered a very low percentage of what I was requesting.

[Rebecca]

Hello @Diego2125 👋

Thank you for getting back to us with an update. I'm sorry that it wasn't all positive for you though. What will you do going forwards? 

Quick tip: if you type "@" and then the username, this will tag the member that you're replying to.