To all this concerns,
I feel tricked by the false sense of assurance Airbnb provides. They say that you get income loss protection? How come I needed to contact three different customer reps and was ignored or belittled each time. It took 3 weeks before my claim accepted the income loss protection... Only to find out my guest was being billed for this service. Airbnb should not advertise income loss protection as a service they provide when in fact they are hunting money from the guests. Also, how can I make a damage claim and avoid a retaliatory 1 star review? The guest enjoyed their stay but is bitter with Airbnb damage claim... Is there any assurance given to a host who processes a damage claim that they won't receive a retaliatory review?