If you have a fall at an Airbnb host property because there is an uneven floor level as you come down the open stairs directly on to the living room carpet, who is responsible for that. You could not visually see the uneven floor as under the fitted carpet and no alcohol or drunken behaviour was involved. I am 52 years old and arrived with my husband as the first ones at the property. We were simply unloading the car. I took the first bag up to the bedroom and on the way down the stairs stepped with my left leg onto the lounge carpet where it was uneven and I did on the very edge of the two differing floor heights, fell into the lower bit and twisted my foot under me breaking my foot. There were no warning signs of this uneven floor. It could not been seen but could be felt once you knew it was there. Other people on our stay could clearly feel it too once you knee it was there. Upon advising the owner of the problem they sounded horrified, said they hadn't been to the property in a while and did not know of this problem and the cleaner hadn't said anything, would inspect straight the way, wished me well and sent me flowers. On asking for an update as to the reason of the uneven floor and any action taken they said I had to go through airbnb. They made me fill out a claim form for third party legal assessment if whether there was any negligence of the hosts. I should at least get the cost of the accommodation back and loss of theatre tickets since as can not go. Can't drive or work for minimum 6 weeks and A&E confirmed a break not just a sprained ankle and had to have my foot and leg plastered up to my knee. Lack of mobility as the main driver for our family has caused all sorts of problems. Airbus are not checking problem of health and safety matter sorted at specific property and its still on their website as available to rent despite Airbnb being told of health and safety concerns and their slogan being 'your safety is our priority'
