Hi,
We have been experiencing the same issue, with regards to Airbnb asking for ownership documents for a 3rd party with NO beneficial ownership of the trust but merely acting in an administrative function. Which is also mentioned in the trust deed. After pointing it out many times to the robot behind The KYC department, still no luck or understanding regarding this situation. My payouts have been paused since July 2024, being over 6 months now.
The response time is extremely slow and i am told that there is no possible way of getting someone from the KYC department on a call to resolve the issue. Myself, along with many other hosts are experiencing the same issue with no resolution in sight. It is as if we are talking to a brick wall with no compromise or solution to the issue.
Has anyone experienced this issue recently and have any way of finding a solution or details of someone who i can call, as the agents working on this case are incapable of understanding the statutory requirements of the a Trust and its setup.
Any assistance from Airbnb or the community will be appreciated.
Kind regards
