Listing delisted

[Jamie931]

My listing is delisted and I dont know why. I have only 5 starts and communicate really well. I cant seem to get a hold of someone to get my listing back up. Im very concerned

[Mike-And-Jane0]

@Jamie931 2 of your 4 excellent reviews sadly reference parties and/or the party barn. Airbnb is clamping down on parties and you may well have fallen foul of this. What does customer support say when you contact them?

[Jamie931]

They wont get back to me. The property is listed on 10 acres in the country and I have strict noise ordinance in place. I built a place for gatherings to have fun as there are lots of games and activities. 

[Jamie931]

perhaps list a recreation barn instead of the word party barn?

[Bhumika]

Hi @Jamie931 ,

We are so sorry to hear this!  

Is there any recent guest experience or complaint that would have led to this? As Mike has asked, what did the Support say regarding this?

 I have also made sure to raise your concern to the related team, hoping they get back to you soon.

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[Jamie931]

thx so much! Support just said i should expect someone to get back to me but no one is and no one has answers 😞  

I have all 5 stars and super happy guests

[Bhumika]

Hi @Jamie931 ,

I understand your situation and how distressed you are!

The team would get back to you as soon as they investigate your case and reach a resolution.

While it would be difficult to have to wait, please be assured that any updates will be relayed back to you!

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[Jamie931]

Thx for getting back to me! Can you share what is being investigated? I’m really concerned and confused

[Bhumika]

Hi @Jamie931 ,

Unfortunately, I am just a Community Manager, wherein I can raise a concern for you or get updates.

As we do not have access to internal systems, I will not be able to say much here. 

I hope you understand! Please rest assured that you will hear from the team soon.

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