Losing my superhost status due to damaging guest

[Sarp6]

I am losing my superhost status due to a guest damaging my property and I am going after him through dispute resolution. He basically leaves me 1 star review and puts irrelevant stuff. Airbnb support says it doesn't violate community guidelines and they do not consider to remove this review.

At this point I don't feel incentivized to:
1) Respond people quickly especially when they ask me questions like "how far are you from the airport" when it says it in the description.
2) Not cancel people's reservation, if their profile looks weird or have low reviews.
3) Accommodate their unreasonable expectations.

Am I thinking wrong? Airbnb does not seem to be siding with hosts, in that case I am also thinking not to provide my best service since I am no longer "super host".

[Shechem0]

Hi @Sarp6 ,

I had a very similar experience. My Airbnb listing provides a lot of useful details about the property and its proximity to other places in the area and nearby community, but I still received a low score for location, which impacted my overall rating.

Unfortunately, Airbnb didn't do anything to help, even though the location details were clearly provided in the listing. Location rating should NOT be allowed to impact the overall score.