Lost Superhost Status

[Kathy291]

Does this sound right?

I was told when guests cancel their reservation this effects our super host status. According to Airbnb rep I had 3 guests cancel and I also had to cancel one (first time in many years) I called Airbnb within 30 minutes after I accepted a booking I realized I could not keep.  I was charged  $100. 

This seems very unfair and does not make sense to me.. 

[Mike-And-Jane0]

@Kathy291 Guests cancelling do not. You cancelling will mean it is up to a year  until you could get Superhost status as your cancellation rate will exceed 1% unless you have an awful lot of bookings.

[Fred13]

"According to Airbnb rep I had 3 guests cancel and I also had to cancel one (first time in many years).." There is the part that caused loosing SH status.

[Paula]

Hello @Kathy291,

Building on what our experienced Hosts have mentioned, I'm sharing the Superhost Terms and Conditions here, where you can review the details and the reasons of why this program can come to an end.

I hope this helps.