Missing Payouts, Has this happened to anybody else?

[Susan723]

Any other hosts experiencing missing payments from Airbnb? It first happened to me earlier this year. It was just one payment that time and only a few hundred dollars. After 3 days and receiving no notice of payout I called and spent hours on the email and phone with airbnb. They finally acknowledged their error and issued the payment. For my hours of trouble they sent me a coffee mug. This time the missing payouts total nearly $2k. I have already spent much time trying to get it corrected. So far I am just getting the "we are checking into it" email message. The original rep I spoke with acknowledged to me that there was a mistake made. So now I just get to sit and wait for them to hopefully correct their error again. I wonder if I will get another coffee mug. Frankly I would rather just timely get my payouts and without having to waste hours of my time to get them. Anyway just wondering if this is happening to other hosts and also a heads up to other hosts to be sure to keep track of your payouts.

[Oliver222]

Airbnb payout system error: Now Airbnb wants me to wait possibly weeks for them to fix a glitch in their system that inhibits them to wire my money, owed for months of hosting. 5,255.53. I cannot pay utility and have incoming reservations in 2 days, I cannot host people without light!

They do refuse to answer about creating a transaction the following day just leave a host hanging. Its their system error but I have to pay for it!

This is unbelievable!

[Kelly65]

I would not for a moment believe it is a system glitch... I'll bet its deliberate in the hope hosts won't notice and Airbnb will profit. I have no trust in Airbnb. Considering removing my listing completely.

[Kelly65]

Hasn't happened to me yet. I really dislike the platform. Booking.com is much better and I earn almost double the nightly rate and get 95% more bookings via Booking.com, plus manage my own payments (full payment up front at time of booking), unlike Airbnb, who pay a pittance and leave you waiting until day after check-in for payout. They also do NOTHING to assist when damage is caused by guests, which in my experience is more prevalent among the calibre of guest typically using Airbnb. Booking.com overall attracts better quality/lower risk guests, better nightly revenue and more bookings. My advice is to hosts, create your own website with direct online bookings and take the management of your own business into your own hands completely. I get 35% of bookings via my own website, all of course commission free!

[Todd161]

I am going through this right now.  I just caught two random reservations with no early payouts, not much, $700, but it is STILL $700.  I got the same thing you are going through, hours on the phone, two weeks time, "we are looking into it, there is a bug, etc."  They even said they sent me an email saying they deposited the early payouts, I said, "really, what's a good email, I'll send my bank statements."  They backed off that, so I'm merely now trying to get a full refund on my service fees of about $65 for my time.  I am on the brink of going to another STR website, this is a nightmare.  Send them back your coffee mug with some cat litter/rat poison 🙂

[Diana309]

I recently changed my bank account for receiving payout to one based in Thailand and have yet to receive 3 transactions that were labelled Paid Out by AirBnB. CS gave me 3 transaction codes by a company called Payoneer but no details about this financial institution. I was for an official remittance over a week ago. CS keeps coming back to me, quoting those 3 codes, which means nothing to anyone. The CS officer is very friendly guy but he had absolutely no idea what Payoneer is and can't tell me anything, other than he has his Subject Matter Expert investigating. A remittance advice is a simple official reference with details of who are the pay-out and receiving banks, and account numbes of the parties and amount of fund paid out and date.  It should not require an investigation to be lodged! Payoneer may not be a conventional bank but I'm sure as a financial inst they can still provide an official remittance reference right? Anyone experience a similar situation and/or anyone can advise regarding use of Payoneer. 

Most appreciated.

Di

[Saif6]

I HAVE RECENTLY BEEN HAVING THIS ISSUE I DO GET THE PAYOUTS BUT THEY ARE SHORT FOR EXAMPLE FROM ONE OF MY  PAYOUTS WHIICH WAS $350 I RECIEVED $324 MISSING $26  AFTER CONTACTING AIRBNB IT WAS QUICKLY RESOLVED BUT AFTER THAT I HAD ANOTHER PAYOUT OF 129.98 I RECIEVED $104.16 MISSING 25.82 WHILE  THIS WAS BEING LOOKED INTO BY AIRBNB I GOT ANOTHER PAYOUT OF $149.38 BUT I RECIEVED 123.60 AGAIN MISSING 25.77 I PROVIDED ALL BANK STATEMENTS THAT WAS ASKED FOR RIGHT AWAY BUT GETTING THE RUN AROND THIS TIME BEING TRANSFERED FROM THIS DEPARTMENT TO THAT DEPARTMENT WITH NO SIGN OF ANY RESOLUTION WOULD APPRECIATE ANY HELP  OR ADVICE  THANKS IN ADVANCE 

[Maite-and-Fernando0]

I am now, for the second time, experiencing this situation of not receiving payment. I have called every single day, more than once, and every time is the same thing, they apologize, put me on hold to offer no solution at all. All I ask is to get paid. If we fail to do anything as hosts our overall rating gets destroyed. 

Airbnb offers no way to claim this in writing, or, I coud not find it. Calls are handled by kids that do not understand the depth of the issue. They only know to put you on hold and come back with a stupid excuse.

I received two emails with the following reasons to not attend the payout: 

"I just wanted to let you know that today happens to be my Friday, so I will be out of the office until Monday. I am still investigating the root cause of your delay payouts."

"At this time, your payouts are ready for release and it may be the weekend that is preventing you from receiving the money. I know you said you have been waiting since the 22nd but, with the holidays, it may have been delayed."

Totally unacceptable!! I am now on the phone wasting my night, on hold, to see if I find a solution. I believe all we have been through this should get together and make a case with Airbnb. It is totally Abusive and a clear signal to be very careful if we are to keep on working on this platform

[John1574]

@Maite-and-Fernando0

 I've read a lot of these payout complaint problems on this form and they do not understand what the root cause of them is. 

I have never had an issue with payouts: they've always come very quickly and on time but I am still relatively new at this. 

My instinct tells me that some of it may be due to the way Hosts have their payments set up.

I have only useed PayPal and I have never had a problem.

I have used PayPal for many different things since it's inception, and I considered it an exceptional company in this day and age. Especially compared to the way some of the other companies we are familiar with do business.

Avoiding any contact with Airbnb customer service is one of my goals in running this business.

 I try to make it very easy for guests to book and very easy for Airbnb to deal with their end of the business concerning payouts. 

 According to this forum dealing with customer service is generally a nightmare.  To be avoided at all costs. 

[Teratai-Homestay-Ong0]

i have been having payout problems from

airbnb since 29 dec 2018. i have message them and they 

say payout already done accordingly in their system.

and that is that. they ask me to 

call my banker. my banker say no payment received. so what is what.

anyoun can Help!

[Mayara22]

I am having the exactly same problem. No solution yet. Please keep me posted.

[Clarisse33]

Same here! Used to have tons of respect for Airbnb until now. Their customer service has downgraded big time.

I have a guest who checked in on the 6th and is checking out on the 11th. No payment has been received but it is in my "upcoming payouts". This is the first time I encounter a delay on my payout as payment is usually released the next day of check-in.

Guest has paid and my method of payment is Payoneer debit card... nerver had an issue in 5 years of using ABB. I am a superhost and I am expecting another guest on the 16th. I am thinking on cancelling that future reservation if this current issue is not resolved quickly.

I called yesterday, the representative, Sparkle, (yes, that's her name...) was so unprofessional and with that -i don't give a sh*t- attitude. She was useless and told me that my case would be transfered to another department and that I will be contacted soon.

I called again today, the represetnative, Whitney, was charming, but could not to much either. My case has been placed in "Urgent" or " Priority" maters...and someone will get back to me (from what she said).

I just want an explanation of what is going on...

'll give them until Friday, and I'll call again. If nothing is done, I will end my business with Airbnb. Can't take any risk of not getting aid while hosting people... Itis a shame but it seems that is has happened way too many times to too many hosts.

Airbnb is losing it big time... what a shame.

[Angie232]

I have the same problem, I wrote them three times, they do not even answer.

[Melinda86]

I have checked my accounts and I'm owed $12,500 and some payments have even gone to the wrong owners. Some co host payments are still happening too.

This is a very big concern and everyone should be watching their accounts to every cent.

[Tudor16]

Fantastic Melinda

Don t wait for the payment! Do something!

They stole me with EUR 2.000. For 3 months they did not paid me anymore.  At the telephone they tell me everyday they need to escalate the problem and, in fact, they get rid of my query!

They tell you these information only to close our mouths! Not to solve our problems!

Airbnb does not give a rat's ass on our problems!

I will not rent my apartment on Airbnb anymore.

I m desperate, but no answer from them.

[Melody-InHK0]

i have a missing payout that is not released for 3 months by now..called many times and talked to several specialists, everyone said will follow up, and none of them really keep me updated after the calls. I am really disappointed and frustrated for what happened, also angry about the way how airbnb dealing with issues like this. still, i have no idea where is my payout got hold and why they have not released it. 

I have been hosting almost 4 years and this is the first time missing payout.