I JUST got paid out for a stay in December.
Called customer support over two dozen times.
Worked with three case managers.
Got several different stories as to what happened.
Was assured on no less than 6 occasions that payout was imminent-- within a few hours.
But FINALLY got the money. I actually just messaged the guest because they asked me to let them know when we got paid...the reaction was Holy SH**! That is CRAZY!"
Crazy, yes, but persistence pays off. Thanks to those who helped with this. 🙂 I never want this to happen again, so now if I am alerted to a payment issue, or a reservation is summarily canceled by Airbnb for a card not working, I will choose not to allow that guest to re-book.