Missing Payouts, Has this happened to anybody else?

[Susan723]

Any other hosts experiencing missing payments from Airbnb? It first happened to me earlier this year. It was just one payment that time and only a few hundred dollars. After 3 days and receiving no notice of payout I called and spent hours on the email and phone with airbnb. They finally acknowledged their error and issued the payment. For my hours of trouble they sent me a coffee mug. This time the missing payouts total nearly $2k. I have already spent much time trying to get it corrected. So far I am just getting the "we are checking into it" email message. The original rep I spoke with acknowledged to me that there was a mistake made. So now I just get to sit and wait for them to hopefully correct their error again. I wonder if I will get another coffee mug. Frankly I would rather just timely get my payouts and without having to waste hours of my time to get them. Anyway just wondering if this is happening to other hosts and also a heads up to other hosts to be sure to keep track of your payouts.

[Sophie1105]

Count me in as well - missing payout as of this week. It's not in the processed list, it's not in the upcoming list, it's like it never existed. Super pissed off as it appears I will now have to spend hours of my time trying to chase it down. Has everyone got mentally impaired due to covid or something? Everything seems to be falling apart, can't get any orders on time, **bleep** gets lost, nobody knows what they are doing. Totally disgusting. Airbnb customer service is now beyond useless. It used to be good not anymore. I guess they had to lay off everyone who new remotely what they were doing and we are now stuck with a bunch of idiots who can only "route" the request and assure me that they have absolutely no timeline to provide for the resolution.

[Liv]

@April286 @Matt-And-Ashley1 @Maya415 @Todd207 @Sophie1105 

Hi everyone,

I'd like to firstly thank you for highlighting the problem with your payments showing in your Transaction History (for payouts July 18-20th).

The Payments team identified the issue and I'm pleased to say it is now fixed.

If you visit your Transaction History page you should now see the payment rescheduled and it will be on its way to you shortly. 

I'm really sorry for any inconvenience this has caused and I hope this helps.

Thanks,

Liv

[IoannisandCristina0]

Ι started cancelling reservations. I d better close my apartments than renting them without being paid!!! 

[Stephanie365]

It's funny, no one would respond to me when I kept asking what happened, where my money was or when I would receive it. Radio silence.

Then  I posted 7 little words: "Do I need to get a lawyer?"

I had a response in 15 minutes.

Once again, AirBNB receives 1* for communication. (Since zero isn't an option).