Missing Payouts, Has this happened to anybody else?

[Susan723]

Any other hosts experiencing missing payments from Airbnb? It first happened to me earlier this year. It was just one payment that time and only a few hundred dollars. After 3 days and receiving no notice of payout I called and spent hours on the email and phone with airbnb. They finally acknowledged their error and issued the payment. For my hours of trouble they sent me a coffee mug. This time the missing payouts total nearly $2k. I have already spent much time trying to get it corrected. So far I am just getting the "we are checking into it" email message. The original rep I spoke with acknowledged to me that there was a mistake made. So now I just get to sit and wait for them to hopefully correct their error again. I wonder if I will get another coffee mug. Frankly I would rather just timely get my payouts and without having to waste hours of my time to get them. Anyway just wondering if this is happening to other hosts and also a heads up to other hosts to be sure to keep track of your payouts.

[Emilie]

@Niloo6 @Sam4611 I'm sorry to hear you've both been waiting for some payouts for a little while! I've nudged the team on both of your behalves, and if I get any more news I will let you know here. 🙂

Thanks, 

Emilie

[Slawomir6]

Hello @Emilie,

Could you please add my case into this list of cases with missing payouts . I described it in here: https://community.withairbnb.com/t5/Hosting/I-haven-t-received-a-payout-for-almost-3-months/m-p/1672... 

Regards

Slawomir 

[Emilie]

Hi @Slawomir6, 

I can see my colleague @Sybe's already raised this one with the team for you, and someone is looking into it. They will follow-up directly with you however if we hear anything else we'll let you know of course!

Emilie

[Salah56]

Add me also!

[Salah56]

Dear @Emilie @Sybe I haven't received any payouts since 21.7! Why are Airbnb withholding our money? What is going on? This is getting very suspicious 

[Emilie]

@Salah56 I saw my colleague Sybe answered you somewhere else and is helping out already. 🙂

Thanks, 

Emilie

[Rumi50]

I am a new Airbnb host in London, in sheer distress and desperation. I recently hosted guests from 1st - 14th October (they leave today) and I have not yet received a payout. Despite the payout showing as ‘released’ in my Airbnb profile on 2/10/22, no funds have reached my bank account.  

I am disgusted by the terrible level of customer service. No one has bothered to proactively contact me in the last 2 days, apart from a routine ‘we’ll get back to you’ message in response to regular contact that I am making to chase the issue.  Airbnb have a responsibility to communicate with, and pay its hosts on time -appalling!

I’m a busy working mother and rather than obtaining the money which I’ve rightfully earned, I am stressed, harassed, upset and now considering seeking counsel from legal professionals and consumer/regulatory champions.

I’m also highly concerned by the large numbers of posts on the community forum from other hosts in EXACTLY the same position, missing huge sums of money all over the world. I get the sense that withholding funds is some intentional internal Airbnb practice that support staff are trained to uphold??!!  If this is the case this MUST be exposed to a larger global audience! @Emilie thanks for your responses but you are doing the same frustrating thing and just telling us you speak to the team and ‘let us know!”

[Jenny]

Hi @Rumi50 

Welcome to the Community Center.

I just wanted to let you know that the online community management team including myself and @Emilie aren't Airbnb Support - the Community Center isn't a customer support medium - it's a place where we facilitate host to host conversation and provide a safe and respectful space that encourages uncensored (and constructive) discussion about what is important to Airbnb Hosts.

Wherever we can, we do try to elevate Host questions and issues internally, and to try and get more information where possible.

In the case of payout issues, this is something that needs to be discussed with Airbnb Support directly, although you are always welcome here to seek advice from your fellow Hosts.

Has there been any update to your situation with regards to the payout you mentioned?

Thanks,

Jenny 

[Anne13637]

Get me help to get my musings oayouts value 619.40 euro

[Errol36]

Good afternoon,

Re: Airbnb Case number 2020058793051

My name is Errol Petty and I’ve been a host on your platform since 2015. It has been an enjoyable

experience thus far with the exception of the current circumstance. I’ve hosted 18 groups over the past 5-6 weeks and my payouts have now increased to $22,557.60 without being released by your company. My paused payouts are a result of airbnb claiming that they didn’t receive my updated KYC form 5 weeks ago even though I provided a screenshot of resubmitted form. You would think the next logical thing would be to simply send another form for me to resubmit? 

The most common response I’ve gotten from representatives is, “my case has been escalated to your compliance department” but nothing happens after that. I’m in dire need of my payouts to pay very important expenses like Housekeepers Salaries, Utility Bills, Mortgages and Insurances. 

I would greatly appreciate if you would assist with bringing this matter to a close or provide some clarity as to what’s going on. @Emilie  @Sybe

Regards

Errol Petty

[Jenny]

Hi @Errol36 

I am so sorry to hear about this.

I've passed this information over to the Compliance team and asked for an update.  If I hear anything back, I'll let you know.

Jenny

[Anne13637]

Yes escalated to higher specialist n ambassadors  50 days waiting for my 619 euro !!!!

[Anne13637]

I am missing payouts value 619   Euro I want the king iBAN they allegedly sent my 619 euro waiting over 5odays they r dispisable disgraceful !!! Anne ** Airbnb email ** they sent me a pdf with amounts n iBAN I already got oaud fir 

**[Personal details hidden- Community Center Guidelines]

[Wendy404]

I have the same issue. Payment not listed in Paid or Upcoming - it’s like it disappeared.

it was due 12/22/23. I have called and messaged at least 10 times. It was escalated to payments, they said yes I was due the payment but it was a technical issue and had to be escalated to engineering- obviously no response from engineering and no payment.

Each time I call or message they just tell me that it has to forwarded to “Sepcial Department” and then the case gets closed.

i can’t believe there is no accountability, no follow up, and no one really cares. I thought this was a one off for me but clearly it happens often and am shocked that AirBnB has no process to resolve it.

[Rebecca]

Hi @Wendy404, are you still missing this payment?