We encountered a similar frustrating and stressful problem with missing Airbnb payouts.
We contacted former guests, whose payments were missing, asking them whether they would consider approaching Airbnb on our behalf to ask where the money they had paid in good faith had gone to. We also got in touch with upcoming guests, explaining to them that we might have difficulty in accommodating them due to a lack of funds to carry out maintenance (we’re a retired couple) and asked them to contact Airbnb about a solution to the dilemma.
Moreover, we directly emailed the executives of Airbnb, the CEO, the Head of Hosting, Head of Global Operations etc, explaining our situation. Their contact details are online.
After doing all of the above in one go, we were called the same day by members of Airbnb’s support team and most importantly by Airbnb’s compliance team, who are in charge of verifying accounts information.
From our conversation with the compliance team, who were very professional, we could tell that the department knew in detail our 6-week long message history. We followed their advice regarding our account and we managed to be paid in full within 24 hours of speaking with them.
In conclusion, it would seem that one needs to insist on being contacted by a manager, and the accounts department. Unfortunately, most of the time customer support do not have the clearance to fix ones financial issues.
Be firm and good luck.
