Missing Payouts

[Amy-And-Zack0]

Airbnb has not given me a payout for a month. In that time there have been 15 reservations totaling $11,570. They have not given any explanation at all, other than “we’re looking into it” followed by silence. When I follow up, there is someone new working on our case. Does anyone know of an attorney that has dealt with Airbnb before? 

[Debra300]

@Jenny @Emilie, @Sybe, @Quincy 

Can you see if you can get @Amy-And-Zack0's situation escalated?

[Kathryn186]

Sounds like maybe a simple error- what does your transaction payouts say? Are they showing “paid”? Is your banking information correct? You should see “upcoming payouts” and “paid out” section… curious what that says.

[Amy-And-Zack0]

Not a simple error. Airbnb messed up bad and no one can figure out how to fix in on their team so far. Been over a month and over $13,000 in payouts 

[Emilie]

Hi @Amy-And-Zack0, 

Apologies for the late response here, has everything been resolved or do you need more help on this one? If so please let us know and I can try nudging the team for you!

Thanks @Debra300 for the tag, and @Kathryn186 for the advice as well. 🙂

Emilie 

[Amy-And-Zack0]

Yes please! Still nothing! We were told June 2nd a large lump sum was being sent our way still nothing!!! Over 15 reservations now and more checking in today! It’s unreal. 

[George1723]

Same here. Have you had any solutions? @Sybe 

[Mike-And-Jane0]

@Amy-And-Zack0 a nasty thought but have you checked your banking details to confirm you haven't been hacked and the payments diverted elsewhere?

[Amy-And-Zack0]

Yup Airbnb knows I haven’t received any payments and agree on that. No where in transaction history. Pretty unbelievable I know. You would think a company this big would be able to figure this out. Been probably 20 phone calls and countless messages to the support team 😞

[Emilie]

@Amy-And-Zack0 Thanks for letting me know it's still ongoing. I'll pass this on to the team on my end and I hope it gets resolved very shortly. Let's keep in touch - if I get any updates I'll let you know!

[Amy-And-Zack0]

We are up to $25,000 not paid to us now. No end in site. 

[Adnane13]

Hi @Amy-And-Zack0 ,

I'm having the same issue. It's really unacceptable. People have obligations that they must pay. A whole company that can't trace bank transfers sounds fishy to me.

[Amy-And-Zack0]

It’s really unbelievable. Someone else reached out that they are owed $140,000!!!!

[George1723]

Same here!  Did you have any luck? I AM MISSING MY PAYOUTS AS WELL! 

[Ian35187]

I have exactly the same issue. No payouts, No explanation and no way to escalate the issue past their first line support. 

I feel completely robbed.