Missing payout

[Pamara1]

 I received two separate emails confirming that my payout method is confirmed. However, I have not received any payout. I contact the support team and call in on several occasion and they keep telling me that I will be contacted by the KYC Team in 24 hour hour and nothing. I am really need help and how to get this issue resolved. I have not received any payout since January 2023. I made several attempts and nothing 

[Bhumika · Accepted solution]

Hey @Pamara1 ,

Welcome to the Community Center!

I have reached out to the team if they can provide any updates on this. In case you receive any updates meanwhile, please feel free to update us!

Can’t find what you’re searching for? start a conversation

[Pamara1]

Hi @Bhumika, thank you for reaching out to the Team, I am yet to receive an update. I am willing to provide any details needed but I am just not getting any where. I am new to the platform, did a lot of research and have plans to host a number of properties through this platform. I am really disappointed as a new host. I made several attempts to get this rectified but I am not getting anywhere. I have not received any payout since I host the 1st guess in January of this year. 

[Esmeralda96]

My payout  is also missing.  I am not getting the right response from ambassadors. I was told the money is there but the ambassador and a supervisor do not know why it is not being released.  I have talked to various ambassadors and no one can help me.