Missing payouts

[Pavel177]

Hi everyone,

seems like some other folks here, I do also have an issue with receiving payments for past reservations. I'm constantly reaching out to AirBnb support, but every conversation ends up with "We are sending it to the appropriate department" and then nothing happens. It has been over 30 days that Airbnb is holding my payments. I only list one property, now for over a year and a half, and never had such an issue. Every time, the money was sent within a couple of hours.

I suspect that the issue began when I was sent a link to update my profile details. I did update it, and everything seems to be fine, but the payments are still in "Upcoming payments".

Could anyone from the community management please check out with the support team, about what is going on?

[Piotr48]

I'm having the same issue with payout from April 14th. It is still under Pending.

A year ago there was a huge problem with missing payout and it is happening again! Airbnb staff can't seem to resolve it.

[Natalia1291]

Hi @Piotr48,

May I ask what feedback did you get about your missing payout? As to my feedback:

Olga from Airbnb Support wrote me on Apr 28 that "Our technical team investigated your case and confirm that there was a technical glitch that your payout was not sent. We are working on it to release the payout. It can take few days."

 **[Private conversation removed in line with the Community Center Guidelines]

These explanations are totaly contrary! This is really trustrating...

[Piotr48]

@Natalia1291 check your payout method. Yesterday I got an email that I need to update my bank account for whatever reason. I deleted it and added it again. It was approved within 3 hours and right after that I got an email that my missing payout was sent. 

Edit: just received the missing payout 

[Natalia1291]

Thank you for the info! I am glad it worked for you, however it seems strange as you were only missing one payment (others after that one went through...)

[Piotr48]

Yeah, thankfully only one small payout, but it could have been worse. Last year I had missing payouts for entire month!

As for Airbnb support, they told me I need to wait 5-7 days before they hear back from Payoneer. 

Let me know how it goes with you.

[Natalia1291]

My case was solved in the samy way as yours, it just took 12 more days for some reason 😉

Thanks again - I was good I am not the only one dealing with this issue 🙂

[Paula]

Hello @Piotr48,

I am sorry to hear you have been facing this situation at different times. I want to let you know that for the missing payout of April 14th, I've gone ahead and forwarded your issue to the team that can help. Hopefully, they will be able to get back to you quickly.

Paula

[Natalia1291]

I have the exact same situation as @Piotr48 - missing payout from April 14th. Also under Pending. Nobody is helping me, nobody even wants to answer me what is an average waintig time in cases like that...

[Paula]

Hello @Natalia1291 ,

I am sorry to hear this. I am forwarding your situation to the team that can provide assistance, and they will be in touch with you soon.

Paula

[Piotr48]

@Paula all I got was a message that no one can assist me until Saturday...

[Bhumika]

Hey @Pavel177 ,

Do let us know how it is going! We hope this has been resolved for you. 

[Pavel177 · Accepted solution]

Hi @Bhumika,

the issue is now solved, after a month. Thank you very much for your help, I really appreciate it! 🙂

Pavel

[Bhumika]

Hey @Pavel177 ,

I know it would be a bit cliché to say this and you would not be wanting to hear this again, but I am checking with the concerned team if they have any further updates regarding your payments. 

In case I receive any information, I will make sure to update you. Thanks for your continued patience while the team looks into your concern.

[Bhumika]

Hey @Pavel177 ,

Someone from the team will reach out to you for further updates.

[Pavel177]

Hi @Bhumika ,

I really appreciate your answer and that you checked with your colleagues. When it finally seemed to be solved after your colleagues reviewed it, I'm back where I was.

I got a message at 7:26 PM (my time):

"..... Your account is now verified and your payouts will continue to process normally......." 

followed by another message at 7:34 PM (after just 8 minutes!!!) that my payouts are paused again and I need to verify my account again...??

And also now the notification "Your payouts are paused: Add important hosting details to start getting paid again. Verify your Host account" appears at the top of the page again. In the past 30 days, I completed this account verification several times providing 100% correct information regarding my account and the Beneficial owners.

I know that you are not in charge of the verification, but could you please check again with the team, why it was all done and after 8 minutes, the same problem occurred again?

[Leslie195]

I am having the same issues. My payouts have been paused since May 2nd. I've sent them updated information, but they provide no timeframe on when they will update my information. Airbnb Support cannot help, and speaking with a supervisor is not an option. I am also missing 15 payouts from bookings from April (maybe more, still investigating).

My question is, how can Airbnb arbitrarily pause Host's payouts? I have no issues sending them whatever new information they need from me to update my account, but if they are not able to make these updates in a timely matter, they should not be putting Hosts' payouts on pause for the duration of their disorganization.  What penalties does Airbnb face for making all of these payout errors? 

Would other Hosts facing these issues who are unable to find any recourse, be interested in a class action lawsuit to hold Airbnb accountable for causing their Hosts financial harm with late and missing payouts?

[Helen427]

@Pavel177, it's Artificial Intelligence and Machine learning for you.

Keep an eye out for your own Government pending legislation and discussion papers on AI and make sure you put in submissions to ensure we have a little normality return in our lives and accountability from those who are involved in AI.

There's gaping holes in what is going on with 'Templates' used that do not factor into account proper Customer Due Diligence and each individuals circumstances who may not have the most recent 'Technology', or other Options to Opt In/ Opt out or Yes / No are not available as required under Law.

All the best

[Bhumika]

Hey @Pavel177 ,

Let me also DM you regarding this.