Money unjustly returned to a customer
A client who had booked with us after being at the villa for 3 days found accommodation at the nearby beachfront accommodation where her friends were staying for a wedding, and so for her convenience she decided to invent false accusations of missing services at our home and sent false pictures of our home to get the refund, after having communicated with the customer myself, I received an answer from her which said (I am a stressed mother because I did not sleep last night sorry I do not request any refund) I then communicate to the Air B&B theme the answer of the customer and the same call center responsable at that time (by written message) confirms that the customer no longer wants a refund, she decide to left anyway and move into the beachfront villa she do a check out and returned they keys .
Then 2 days later the client came back while we were doing maintenance work in the house (which was open at the time) she entered without permission she took pictures and sent them to another air bnb team who decided to send the refund to the customer on the basis of the photos she took during the house maintenance work, this is absurd and unacceptable because it means that anyone can come and stay for free and behind falsely declaring receive the money back, prejudicing us owners in our work, and air bnb without even ask for feedback unjustly decides to give back to the customer who deliberately fraudulently produced false evidence, I call it criminal behavior, without any professionalism.
