My account suspended without any explanation, no complain. I need help please.

[Leyla61]

I am Airbnb host since 2016. I love the Airbnb system and helping me to pay my mostgage and my daughter. Around 10 days ago around 11 pm Airbnb suspended my account and reason is : 

**[Private conversation removed in line with the Community Center Guidelines]

Airbnb sent me APPEAL link 6-7 times and however link never worked. I am very sad. I need help please. Leyla KIZILIRMAK

[Paula]

Hello @Leyla61,

I am sorry to hear this! I just wanted to let you know that I have gone ahead and forwarded your situation to the team that can help. Since we are not part of the Airbnb Support Team, they will contact you directly.

Additionally, I would like to share an article with you that contains some examples of why a listing may get suspended. You can find it >here<.

Paula

[Leyla61]

Thank you for your time. I did read all articles about suspension. There is no guests complain. I respect Airbnb. My home is very clean and safe. I am available 24/7. I used to be superhost for a long time. I lost this title because I was away for few operations last year and my niece was looking after home. Because she is young some guests did not follow house rules, did not respect her. Anyway I am here and love what I am doing. I am really sad because I feel like criminal. I do not deserve this. If I did something wrong I would like to know. Thank you again. 

[Helen3]

You said  @Leyla61 that Airbnb told you

“..We found that your account was closely associated with a person who isn’t allowed to use Airbnb. ..”

“..Occasionally, we also take action against additional community member accounts based on their affiliation, shared attributes with the listing, location, or account that we have removed from our platform to ensure the safety of our community. 

Perhaps they suspended you because of something that happened with your nieces account . Was there perhaps something she wrote in reviews or with guest communications?

[Leyla61]

Thank you for your note. It was around 1-2 years ago. I talked to guest. it was not a serious complain. She does not have Airbnb account. She used to live with us. 

[Helen3]

Was she removed from the platform by any chance @Leyla61 

[Leyla61]

No. She does not have any Airbnb account. She and my daughter helped guests when I was away. We always had excellent guests except 2 or 3 problematic ones in last 6-7 years.  I book long term, minimum 30 days. I look after home very well, always clean and safe. I am around 24/7. 

[Helen3]

Have you stayed in an Airbnb with anyone else recently and there were host complaints about the booking? @Leyla61  That's my last thought that may have caused your ban.

In your shoes I would focus on running your STR business through our STR listing platforms and taking direct bookings.

Airbnb are a law onto themselves and won't tell you who it is that your profile is associated with which has caused the ban. Or even whether this is a valid ban in the first place.

[Leyla61]

We did not stay in an Airbnb.  

What is STR please?

I keep calling everybody who I helped with their Airbnb accounts, I helped to clean , organize their rooms.  I try to put all pieces together.  My friend Howard told me his  account suspended as well the same day, the same time with the same person from  Airbnb security team. May be this is the link. He had a problem with a guest around 2 weeks  ago.  Few days ago suspension removed and he is back to his business. We called Airbnb help line yesterday  and explained.  However I have received this email  after: "..By opening an Airbnb account, you agreed to abide by our Terms of Service and all other site policies, including the Standards & Expectations. Furthermore, please note that we are not liable to a user in any way with respect to deactivating or canceling his or her account. Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed. .."

I am confused and nervous.

[Leyla61]

the Support Ambassador from Airbnb.

**[Private conversation removed in line with the Community Center Guidelines]

[Leyla61]

This is the full email I have received yesterday. I do not know the case. I did not appeal. 

**[Private conversation removed in line with the Community Center Guidelines]

[Leyla61 · Accepted solution]

My account has been reactivated as of today. Thank you so much for your time, for your support. Thank you @Jenny and @Helen3 for your advices. I will continue doing my best. Every time I see daffodils I remember my days in England. After University I lived in South of England for almost 2 years. England gave me opportunity to have broader vision. That's why I live in Canada. 

I wish you all best. Leyla 🙂

[Helen3]

Ah lovely to have your feedback  @Leyla61 

We help so many here on this community,  but few come back to acknowledge this or stay on this community to offer advice and support to others.

[Leyla61]

Hi @Paula 

I am able to connect this side with my Airbnb account. I would like to say Thank you again. I really appreciate for your time and support. I will continue doing my best. Have a great long weekend Canada 🙂

[Jenny]

Hi @Leyla61 

Just a quick note to let you know that I've had to edit some of your posts as you'd shared private conversations, which we don't allow on the Community Center.

I can see that @Paula has passed your details to the appropriate team for review, and they'll hopefully be in touch with you soon.

Take care,

Jenny