My airbnb lost all the reviews

[Ricardo2412]

Hi, for some reason my airbnb lost all the reviews. My co-host is saying that they are checking what is going on but I'd like to have help from you.

The airbnb in question 

https://www.airbnb.co.uk/rooms/1574519330983976697?unique_share_id=d116a47c-47e1-46ba-a399-894129b0b... 

[Joelle43]

Hello @Ricardo2412 

Contact Airbnb's customer service or use the chat via messages to ask them what happened to your reviews!  Poor you.

You've posted on Airbnb's community forum for hosts (and guests) so other than confirm that no reviews are showing up for your listing, there is nothing we can do as fellow hosts for you unfortunately 

Good luck and let us know if this is a bug as other  hosts may be affected too,
All the best
Joëlle

PS.  Glad I can still edit my post, Ricardo someone on Ask your listing is also experiencing a loss of reviews too!  Need to report this bug!

[Paula]

Hello @Ricardo2412, have you been in contact with the support team to better understand why this might have happened?

I just took a look at your listing and noticed it doesn’t have any reviews yet.

You can reach the support team here.

Please keep us posted.