My profile is stuck in "Business Verification in Progress" for over 3 weeks

[Nina1778]

My Airbnb host account has been suspended and has been in "Business verification in progress" for over 3 weeks, which is severely affecting my business. I have contacted Airbnb's Resolution Center 8 times, spoken to the managers of the help center who assured me everything would be resolved in 48 hours and that my account would not be suspended, but of course, my account is still suspended.

I have a very high-end luxury property in Spain, and if I am unable to advertise it on Airbnb due to this issue, both I and Airbnb are losing a significant amount of money. 

I am convinced that there must be some sort of glitch or error in the system, but I just don’t understand why this is happening.

I have tried every possible avenue and exhausted all the resources Airbnb has offered, but I still have no solution. Can anyone please help me? I can’t keep waiting without any answers. This is severely affecting my business, and I need an urgent resolution.

[Afke-Wiepkje0]

Ik kan alleen maar zeggen dat ik het zelfde probleem heb. Misschien komt het bij mij doordat mijn huis geen adres heeft. Dat komt meer voor in Portugal.

Mijn agenda is geblokkeerd en daardoor zijn ook mijn andere platforms geblokkeerd omdat de kalenders gekoppeld zijn. 

Ik denk er over om mijn account op te zeggen.

[Content translated by Google translator]

I can only say that I have the same problem. Maybe it’s because my house doesn’t have an address. This is more common in Portugal.

My calendar is blocked, and as a result, my other platforms are also blocked because the calendars are linked.

I am thinking about canceling my account.

[Joelle43]

Hello @Nina1778 

I've been onto your listing and see that you operate as a company and are classed as a "professional" by Airbnb.  

As such, all European hosts operating as companies had to submit email, phones, company address etc by 17th February as part of a new law passed by Brussels.  However,  this legal requirement is indeed showing on your listing and can be viewed by guests so it's baffling why your listing is suspended if you have supplied this information already?  

But the real issue, is why you aren't receiving any follow-up from customer service and why you are in still in the dark over this business verification process.  If we don't know what's missing, how can we rectify the problem??

There was a host on the French forum who was suspended because there were some company details missing but once they corrected the issue their listing was reinstated within hours.

@Rebecca - any chance that this might indeed be a bug if Nina is already in compliance with this new European directive?🤞 

Hoping for a result Nina,

Joëlle