Hello to all fellow hosts,
Just been onto my listing and have noticed some great changes and it's because of the New Winter release that came out 4 hours ago! So If you want to see what's changed click below:
All the best
@Joelle43 Not to be a "buzz kill" as we say in the US, but I'm concerned the Winter Release has introduced new bugs to the booking system. I've reported 2 already to airbnb CS:
1. Received new booking, but did not get a notification by text or email. This NEVER happened before. Nothing changed in my profile settings. This particular booking was same day. Reported to airbnb CS, they admitted it's a 'glitch'.
2. A guest wanted to extend their stay 1 day, they said the calendar showed it was available yet they could not change their check out date. Airbnb CS admitted this is a 'visual bug' in the guest facing interface. Must be new because never heard this before.
I hope airbnb is not falling down on their #1 priority: 100% reliable booking engine.
Hi @Dave52 ! Thank you so much for sharing your concerns with us and letting us know that the Support team is aware of these issues. Is it possible for you to share a screen-recording on how these bugs look like , so that I can report them as well to the tech team? Visual cues help the team to dig into these reports better.
You can share a screen recording through a shareable google drive link. Keep us posted!
@Bhumika Here's the reply from airbnb CS in each case:
Airbnb rep confirmed by phone-- no text or email notification was sent and could not explain why not. They forwarded the bug to the product team.
Airbnb CS confirmed by messaging--
It must have a bug, if someone makes an alteration I get paid $11 less per night. This has been happening to us with the last 3 guests. Here is an example .
No I have not, I let other ones go first when it comes to testing. Also, I just got another price alteration request and the price is now reduced $10 for the last alteration. I am very uncomfortable with this software bug.
We have found it a disaster that there is no preview and no ‘back’ option to revert to the original listing. Our room photos were messed about and now if we have more than one photo of a room we cannot control which one is first.
The new system in setting up shows us Bedroom, Bedroom 2 and Bedroom 3. Then they get switched around for guests who see Bed 2 as 1, Bedroom without number as bedroom 2 and 3 as 3.
The questions for amenities questions are weird double negatives, where you have to guess whether sliding the tab is yes I have that or no I don’t.
The question as to whether there are firearms in the house for example is quite a geographical niche one for example.
It is so US orientated in language that it becomes difficult to follow in Uk , or Europe. A phrase like “this unit is not a good fit for 2-12 year olds” does not make sense in English as spoken in UK.
Did anyone actually test drive this software? Or are we all just testers and consumables for Airbnb who only care about guests and money? Ian
Hi @Ian41351 (and everyone on this thread), thank you for sharing your feedback—this is very helpful.
In order to have the photo tour reverted, I would recommend contacting the support team by clicking here 👈 as they can help you with this.
Same here - I just found at the bottom of the Airbnb page about the listings page update that the Winter Release Updates are only available to hosts with 6 or fewer properties at the moment. I've been searching all over for how to get the new listings page so we can update our lisitings with the new update - as it is, we've been pushed to the back of the search pages for our area because all of the hosts with 6 or fewer listings have been able to make all the updates and we haven't. Not sure why the number of listings you have matters.
Hi @Wendy533 @Kaleigh12 , After looking at the number of listings in your profile (seems like both of you have more than 6 listings) and adding to @Gabrielle398 's comments , It looks like the listing tabs update is currently available to Hosts with six or fewer listings. Sharing the article referenced by @Gabrielle398 here : Introducing the Listings tab . It is written at the bottom of the article.
Sorry @Wendy533 @Kaleigh12 for the back and forth, also just confirming something : Have you tried re-clicking on the early access button from this link : https://www.airbnb.ca/release/host ?
I reached out to the tech team for further advice and seems like : the only thing that is not available to hosts with over 6 listings is the List of Listings view. This means that if Host has successfully opted in, listings will not be viewable through the listing cards. Rather, they will be displayed on list view like how it is before (which might explain the look has not changed for you as you have more than 6 listings). For the other features like Preview Arrival Guide and AI Photo Tour, Host should be able to access once they opt in.
You have 20 listings so I looked on the first three that appear under your profile and the very first one appears with the new photo tour - CoroMOdo listing but not the next two.
The initial page of our listing is visually the same. It's only when you click on one of the first five photos that you get the tour by room.
I only have the one listing maybe you have to opt in for each listing? Hopefully another multi listing host will confirm.