No Payouts?

[Robert6382]

My Account was Verified One Day and then Unverified the Next.

It's been three weeks of not receiving any payouts and every time I call Airbnb I get the same "apologies, please wait 3-5 days for our specialist team to look into it".

Nobody will help me!

They keep sending me a link to update my details, but it says I've already completed everything. It's a loop that never ends!! Customer service is completely useless!!!

[Thelma47]

I am also facing the same predicament I hosted my first guest at the beginning of the month and I still have not been paid. My account is verified and payment methods are loaded. Actually my report says payment has been processed. I check with my bank daily and they advise they have not received payment for me. It’s actually a nightmare! What does one do? 

[Natalie764]

Hello  did you ever receive your payout. I am encountering this same problem relayed on this thread and I am very disappointed. I was liaising with one of the community team reps and he just disappeared after stating he would escalate to someone else who can handle it. 

What is going on with AirBnB.  I have kept my end of the bargain by being a great host to guests and I expect to be paid in a timely fashion!

[Bhumika]

Hi @Natalie764 ,

How are you doing? I have raised it to the team to know if there are any updates regarding your concern. 

In case I hear of any updates, I will get back to you! Meanwhile, please feel free to update us if you someone gets in touch with you beforehand.

Can’t find what you’re searching for? start a conversation

[Elias211]

I am in the same situation. Its been a month with no information on why my payouts are on hold even though I am verified. One of the Super Host Ambassador who was dealing my case told me that he had to close the case as it was escalated to another department and I have no option but to wait... that one day I will get paid!!

[Roxanne167]

Same here!! 

It has been 20 days that Airbnb has had my payouts on hold. From September 30 up today. I have made 6 international calls from Aruba and spoken to 6 different USELESS Superhost Ambassadors, and no one could help me. All 6 Amabssadors needs to be fired.

20 days no money, 20 days that Guests have slept in our rooms, apartments and Villas, using our linen, our towels, our air-conditioning, facilities, water and electricity.

We got 10 employees to pay this coming Friday and no Manager or upper Management of Airbnb has the decency to give me as a Supehost a call to sort this out. My Account was also Verified, and I had sent them proof of it. I too get the same "apologies, and the answer to please wait 3-5 days for our specialist team to look into it". That specialized team's name is one person by the name Herrick. And nooooothing has been done. It is a shame and a disgrace. We have future booking up to May 2023 already and they are playing Bank with our money. 

[Sudsrung0 · Accepted solution]

@Robert6382 

I just took a look at your profile and it's telling me you are Verified, 

As for payouts I dont know what to say I have seen people posting about it some large amounts,

I have been on airbnb many years and never had a problem always arrived on time until last week we got it eventually but it was a week later.

We had a guest cancel yesterday due to arrive today my policy is set to strict, so Im waiting to see what happens regarding payout, upto now I have not heard from airbnb about the cancellation, I suppose they dont care they got their money.

Good luck in getting it sorted, 

[Robert6382]

Yes, I completed all the verification and was receiving payouts and then I received an email to say they were missing information and my payouts were blocked until I provided it. The link they provided said I had already provided all the information. They said this is a bug and they have reported it to the specialist team, but nothing gets fixed! I keep calling and they keep saying the same thing "wait 3-5 days" but it's been 3 weeks!!