No longer receiving app sound notifications

[Andrea6232]

Ciao to everybody,

today I got 2 requests for information, but for both of them there was no sound notification on my phone.

I am using Iphone with IOS 17.1.2.

I checked settings and apparently everything is okay.

Did it happen also to you?

I called Airbnb Assistance and  they told me to uninstall and reinstall the app, but before doing that I would like to have your opinion

thank you very much

Andrea

[Gemma337]

Thank you for providing the mp3 file. I have added it through garage band as a text tone to my airbnb contact numbers ❤️

[Laurie741]

I have deleted and reinstalled and it didn't do anything. 

Verizon says AIRBNB can only change the tone. And the reps seem to be clueless. 

Frustrating!

[Joan2709]

Yes...sadly the only way to add the tone back for now is to follow the garage band method work around method above. It will only work if you opted to received text messages from Airbnb. If you have turned that off in notifications, the workaround will not function unfortunately. The only way for push notifications from the App to receive the distinctive tone is for Airbnb to add that back to the App itself. 

[Pam2275]

Yes, this has also happened to me. I don’t know when I have an inquiry now, very frustrating.

[Ivana61]

No, same here. 1st I have one strange notification, now nothign!

[Ivana61]

Nothing happens. I just provide Airbnb with feedback, app feedback. Try to do the same. If we are bigger group more chances to change that…

[David11880]

Thanks 

[Car16896]

Found it!!!!!!

Step 1️⃣-> Settings 

Step 2️⃣-> Notification

Step 3️⃣-> Advanced Settings

Step 4️⃣-> Scroll down to the bottom and toggle on "MANAGE NOTIFICATION CATEGORIES FOR EACH APP"

THAT'S IT, BACK TO NORMAL

Now go back to notifications, then click on "APP NOTIFICATIONS". Then for the sake of this thread (but you can do it for all apps) click on Airbnb then scroll to the bottom and you will now see "NOTIFICATION CATEGORIES". There you will be able to change the sound for many different categories. How this helps. 

CAR

#CARattheBAR

#ElGringoCubano

#FollowMe 

[Car16896]

Meant to say,

**hope this helps** 😊😉

[Andrea6232]

Ciao @Car16896 , what version of IOS do you have? I have 17.5.1 and I don't find Advanced Settings 🤔

[Car16896]

Omg, sorry.... 😢 These instructions are for Android. So sorry, was having the same issue and found this chat. Then I kept working at it until I found this solution for Android I don't have iPhone so so so so so so sorry🥺