No payout and transaction adjustments

[Lee-Anne22]

Airbnb sent money but now amount on my transaction history has been adjusted. I know owe Airbnb money off the money they’ve already sent. I’ll now be deducted off my future bookings to balance the amount. 

I don’t understand how this has happened. ALSO I HAVENT NOT RECEIVED ANY PAYOUTS FOR A MONTH. 

[Marta1605]

Customer service lied to both host (me) and my guest and made an illegal non- approved alteration to my guest reservation on October 16, 2023.  Now I owe airbnb almost $ 1200 in future bookings.  

I have evidence of fraud from airbnb.  Where do I found out what codes airbnb broke?  I asked for internal arbitration, no answer from customer service, now I need to solve this outside of airbnb.  Who do i reach for arbitration outside of the airbnb platform before I send a demand letter to airbnb headquarters and  airbnb GA agent?

I need to resolve this before I host anyone else, I am a super host with great reviews 12 years