Non payment of earnings

[Lee-Anne23]

hi folks,

I am wondering if someone has experienced the same, I host in Australia and I have been on Airbnb hosting for nine years.

For the first time Airbnb is not making payments. There is three outstanding payments currently and after about two weeks of constant messaging, phone calls etc. I have still not been paid.

I’m really concerned as I am a solo income earner family I rely on my payments to be made in a timely manner.

I have a mortgage, outgoings on the Apartment, rates, insurance, electricity, etc, etc.
my mortgage is now overdue.

I am currently to date owed over $2200 in back payments. This has been going on since 10 December and still have not received any payments.

Is anyone else here in Australia experiencing Airbnb holding onto their payments and not making them? I have contacted my bank at Airbnb request  They have reached out to asked me to do things and then they never follow up with a phone call or email for me to upload my bank statements etc.

I’m really desperate for any help. I think I’m going to have to get a lawyer involved, has anybody had to bring a lawyer in to make claims for non-payment . this is definitely not a bank issue or bank account issue, as everything has been checked three times

my bank says there is nothing they can do & Airbnb must run a trace of which I’ve asked them many times but still nothing has been done.

Any advice would be greatly appreciated, I’m at the end of my tether !

kindly

Lee

[Richard3344]

Same situation here too in Canada!  12k owed.  Over 5 months 

same canned responses!  
glitch!

non existent payout issues!  

 

[Vika132]

Hi Lee

You won't believe this, but I am in exactly the same situation as you.

Have you received your payment yet from Airbnb?

I am a host and have been on Airbnb for a long time around 7 years. 

This is the first time that the payout is not being paid to me.

They owe me two payouts and are already more than 2 weeks late.

Everytime I call them they say rest assured I will escalate this and we will surely resolve this case.

This same language has been going on for weeks. I have been calling everyday.

So now I am preparing my case for ACCC. 

If you haven't been paid please contact me on ** and we might have more power together.

Thanks.

Regards Victoria. 

**[Personal details removed in line with the Community Center Guidelines]

[Natalie1376]

Exact same experience as Lee-Anne, but I'm in Canada. It seems to be a tactic they've been using since at least 2020. 

For me it's been since May 2024 to now, August 2024 -- still owed over 7000$.  

Starting in May (we are seasonal) AirBnB has sent just three payments for guests. None of these payments has been for over 1,000$.

Currently they have paid me once in May (615.07), once in June for damage (246.72), and twice in July (960.30) and (961.27).

Currently outstanding are another $6,469.95 worth of guest stays that just don't seem to work. 

What is happening:

Payment says processing. Payment says on hold. Payment says processing. Payment says paused. 

I have one payment of $2,902.32 that has 'sent' - except my bank sees nothing at all to suggest airbnb even tried to deposit money before the "bank reversal" occurred. TD says it is not possible for AirBnB to have attempted a deposit that TD rejected and there to be no visible evidence of that. 

 It is August 8th now. The 'tracers' have found my missing $2,902.32 and confirmed I didn't receive it. Now the game is "wait for the money to be transferred back to airbnb before it can be reissued to me", at which point we all know it won't be sent anyways, because nothing over $1,000 has made it's way to me since May. That's over three months worth of nearly total non-payment. 

Odd that all these issues keep happening to somehow keep any of my money from being sent to me. One might almost think it's on purpose rather than by accident. (this is sarcasm, to be clear, of course it's on purpose).

What support is saying:

There was an error processing the transaction.

Change your payment from paypal to your bank.

Verify you bank account. 

Verify your paypal account (but some payments are going through? No. verify it anyways)

Make paypal your default account. It is. 

Make your bank account your default. Didn't work. 

Must be the bank account, change to another bank account. 

It's an internal issue and they're working on it.

The engineers are aware of the issue and are working on it. 

Call paypal.

Call your bank.

You need to set a payment method - I've had one for three years, so...?

I have contacted AirBNB by messages at least 11 times. At least once by phone. 

I have also contacted paypal, after airbnb told me it was a paypal issue. 

I have also contacted TD, after airbnb told me it was my bank's fault. 

[Richard3344]

it’s Deja vu!  All the things you have listed are ALL the things they have said to me.  Only payouts under $1000 go through.  Except $3500 after I asked for their legal departments contact info.  

 

[Angela4190]

this is exactly what happened to me in September 2024 as well. AirBnB should be capable of payouts to hosts. Very disappointing what AirBnB is doing. Class action law suit? 

[Richard3344]

Same issue here in Canada.  
same run around for over 5 months!  12k owed

monique dot price at grand Erie dot ca

 

[Richard3344]

After 6 months and calling every week several times for hours.  Threatening to cancel my bookings.  Posting on Facebook, I finally received my $12k.  I would not wish this experience on anyone.  Costumer service lie to hosts.  Tell them a special ambassador will call them back. No one calls back as it’s not their policy.  Keep calling and don’t give up.  Airbnb has no respect for their hosts.  No compensation for months of waiting or the hours wasted trying to rectify this!

[Natalie1376]

Exact same experience, Lee-Anne, but I'm in Canada. It seems to be a tactic they've been using since at least 2020. 

For me it's been since May 2024 to now, August 2024 -- still owed over 7000$.  

[Richard3344]

Monique dot price at grand Erie dot ca

we need to join forces!

[Angela4190]

Hi Natalie, I'm in Canada as well and AirBnB did this to me as well. It was suggested to request from the Better Business Bureau and/or Consumer Protection to contact AirBnB for payment. If this doesn't work, then the next step suggested was suing AirBnB through small claims court (although it looks like yours is larger than small claims court now). 
I hope this helps and AirBnB pays you the money owed and compensation soon. It took them 3.5 weeks to pay me, so I was just about to remove my guest from my house due to AirBnB not providing payment for services. 

[Angela4190]

Hi Lee-Anne, I'm sorry this happened to you and glad to see that eventually it was somewhat resolved.

I had the same issue happen to me last month with AirBnB not providing payment and not phoning back as they said they would. This was for ~$1,140 and I was also counting on receiving payment from AirBnB. The support from AirBnB was nearly zero for a couple of weeks while I attempted to contact them ~daily. 

It was a technical issue with AirBnB's non-payment. And, while my payments were supposed to go through Paypal, and I haven't had an issue with the payments from AirBnB before this (always through Paypal the same way), this was a very long delay with no solution provided for an excessively long time. The guest arrived in my home on September 8th and AirBnB did not provide payment until October 2nd. Support from AirBnB was terrible and they also only offered initially $25 as compensation, then a second $25 after a while longer of delay. 

After about 1.5 weeks of telling me it's just a technical issue with AirBnB and they're working on it, AirBnB support switched to saying it was PayPal's fault. So I had to get written confirmation from PayPal that they never received any payments from AirBnB. I then provided that written confirmation from Paypal to AirBnB. Eventually AirBnB paid moneys owing (extremely delayed) on October 2nd , which was 3.5 weeks after the guest arrived in my home. 

A large amount of effort was required on my behalf to get AirBnB to provide the payments owed. 
In the future, steps recommended included going to the Better Business Bureau or to the local Consumer Protection group if you have one. If those don't work then suing AirBnB through small claims court was suggested as the next step. 

I hope this helps any hosts in the future who AirBnB refuses to provide payment to as well for an unreasonable amount of time.