I booked a nonrefundable 30-night stay in Kauai for a total of $5442.25. This included $4922.25 for the "room," $360 for electricity for the month ($12/day x30d) and $160 for a cleaning 2weeks into the stay. Upon arrival, the host informed me she found many guests to be toxic and went on to describe how they upset her life. I asked if she thought I was toxic and she said yes, and that I was rude on emails. I told her if she agreed to refund all my money for the stay, that I did not have to check in. She agreed and we called Airbnb on speaker phone. During the call, the Host stated more than once that she would refund all my money. She became very angry and demanded I leave her property immediately before she called the police. I never moved in a single item. After going thru Airbnb's resolution process, they are refusing to refund $5,442.25 because the reservation was Nonrefundable (despite the host saying the day of checkin on a recorded call that she would refund all my money and then demanding I leave immediately).
My question is not IF I should sue, but rather how much I should sue this host for. I had to get a hotel room that same day, last minute, for the entire month. I don't have a "kitchenette" to cook in. I don't have a washer and dryer. In addition to suing for the $5442.25 back, can I also sue for other fees I am paying now that I would not have had to pay?
Other advice is welcomed.
