Outstanding Payout

[Kathy308]

Good morning

I know that the Community Centre cannot assist as such regarding queries for outstanding Payouts, but I am at my wit's end with a Payout outstanding from September 2021.

After pages full of queries and receiving assurance that my case was being referred to a specialist who can help me, I finally received a proof of payment (on 14th February) which did not correspond to the outstanding amount that I am querying.  

I made an international call to Airbnb after which I was assured that assistance would follow.  Today, 22 January, I received a message from the same consultant telling me that a proof of payment has been sent sent 'numerous times'.  This refers to the one proof of payment received which did not apply to my query. 

In all other matters I have received exemplary assistance from Airbnb, but for this one it feels as if I am banging my head against a wall.  

[Helen3]

So what question do you have for this community @Kathy308 ?

[Sybe · Accepted solution]

Hi @Kathy308 ,

Thanks for taking the time to reach out! I'm sorry to hear you're having trouble with this issue. I’ve shared it with the appropriate team and it is currently being assessed by one of our team members. Please allow us some time to thoroughly review your issue, we will get back to you shortly.

Thank you,

Sybe

[Kathy308]

Hi @Sybe 

Thank you for your reply.  I will let you know as soon as I receive payment.

Kind regards, Kathy