PROBLEMS RECEIVING PAYOUTS

[Lindsay683]

I'm a new listing here and I'm in South Africa. I have been hosting for 3 weeks and have yet, to receive a payout. Airbnb keeps on with excuses and delaying tactics. I have been verified. My bank account has been verified. I have put my payout default. I have submitted my Bidvest Mandate form. Now, this morning, they politely just take my bank account off my profile! I had to reload it and now they come with the excuse that I have to wait another 2 days for it to be verified. When it was already verified at the end of November. I've tried countless times the last 3 weeks to get assistance from them but it's proven to be futile. Has anyone got some sort of advice for me?

[Bhumika]

Hi @Lindsay683 , I am sorry you are facing payment issues. As it's been a few days now, have you heard back from Customer Support?

Do let us know if you are looking for further help!

Regards,

[Joan2709]

@Lindsay683 

There is an ongoing issue with the annual mandate that South Africa Hosts must renew. Please read through this thread:

https://community.withairbnb.com/t5/Help-with-your-business/Payout-issues-in-South-Africa/m-p/203708...