Payment by Airbnb wrongly sent

Maya-And-John0
Level 1
Wadbilliga, Australia

Payment by Airbnb wrongly sent

How can I get a specialist from Airbnb to contact me, they keep on saying someone will contact me, but no one has. I have been waiting for a guest payment only to find it was sent to an unknown PayPal account. Now I want to know when we will receive our payment. 

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