Payment from guest have not received for over

[Nanda1521]

Hi, my name is Nanda Azis and I was wondering about the payments from my guest on 5-8 February 2024 still not received until now. I have contacted my guest and they have confirmed the payment. 

Please kindly resolved. Thanks

[Alicia753 · Accepted solution]

Hi @Nanda1521 Airbnb typically releases payment about 24 hours after the guest’s scheduled check-in time. If it’s been longer than this, there might be a delay or issue. Have you tried contacting Airbnb support? If you haven't, please do and provide them with details of the booking and any correspondence you’ve had with the guest regarding the payment. Hope this helps!