Payment not received - Airbnb Community

Payment not received

Colombo, Sri Lanka

Our guest has checked out on May 21st, and we still haven't received payment for his stay. When contacting Airbnb, we keep getting the runaround; we are told someone will get back to us. The guest forwarded to us a payment slip from his bank confirming his payment, so we don't understand why the payment hasn't reached us yet.

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