I'm calling it a delay but it's been four days since my last guest checked in and I have received no payment from Airbnb and still no email indicating that a payout was sent. This is very unusual because Airbnb always has notified me at the end of Day 1 after check-in to let me know that a payment has been sent. I checked my transactions page and the reservation was oddly missing. It was not in the completed payments column nor in the upcoming payments column. There is no 'pending column' where I hope my transaction is hiding. I called Airbnb customer service on Day 2 after check-in to see if there was some kind of problem or hold on the payout and the representative told me that there was no problem, that the payment was supposed to be sent but for some unexplainable reason, wasn't. She advised me to wait a couple of days to see if anything happens. I've been monitoring my deposit account daily to see if there has been any deposits from Airbnb - there are none. And still no email from Airbnb even after my guests have checked out.
I'm fortunate that my bookings have picked up again after the devastating cancellations in March thru June, none of which qualified for relief funds. Now I'm becoming concerned that Airbnb may be having financial troubles, as predicted early in the Coronavirus outbrea, and can't pay make the prompt payments that we rely on. After absorbing nearly $10,000 in lost bookings this Spring, I really depend on those timely payments for my damage control plan. An interesting note: I did online searches for 'Airbnb financial trouble' and found many articles from March and April, but none, yes none, that are more recent than early June.
Have any other hosts experienced this delay, or non-payment? I'd appreciate your feedback.
