Payout Not Released.

[Howard201]

I was suppose to have a scheduled payout on April 6, 2023. It’s been stuck on “upcoming payouts” since then. I’ve spoken with over half a dozen customer support and no one has been able to help. All my previous payouts were released with no issues. Customer support keeps stating the payout was released on April 7th, 2023. It has not been released, as it’s still stuck in “upcoming payouts”. I need help please! 

[Bhumika]

Hi @Benjamin709 , As we are not a part of Customer Support, it would be a bit difficult for me to know more about your case and push it.

But I have shared it with the concerned teams for further advice. Someone should reach out to you soon to assist.

[Laura-María2]

I'm having the same problem since last week. My Payouts are stucked while the guests are enjoying my place. Ive spoken with the customer service and with many Airbnb ambassadors telling different stories as they did with others. The fact is that the guests paid and I receive the money vía WU, so, no bank problem. Dont know what else can I do for receiving MY money. Any advierte will be appreciated. I'm also a Superhost but apparently this doesn't make any difference 😞

[Christine-N-Steve0]

Bhumika:  Can you help me?   NO ONE AT AIRBNB on the phone or thru chat/email seems to be able to give me any answers. 

  I'm a super host in San Diego for 5 years.  Never had an issue getting my payouts. We are seniors and must have our payments as promised by AirBnB.  We even pay the extra for the instant transfer. 

I have been on the merry go round of "customer support" and numerous phone calls.

No resolution, of course my guests have come and gone.   

I was told lots of different stories, and then my case closed:  some of the responses:

~they don't do payouts on weekends ( I have 8 in the last few weeks),

~ it's my banks fault

~don't worry,  it will be in released in 30 minutes

~ it will be there in 7 days

~it will be there in 7 business days

~look on the community help page for help

and the final response

it's an IT (information technology) GLITCH with NO RESOLUTION date. 

So my payment sits in the pending payments area and no answers as to when we might be paid for our guest who has checked out. 

Thanks

Christine 

Did you get any help?  I too am very concerned. 

[Bhumika]

Hi @Karen3503 ,

I reached out to the team and seems like most of your payments are up-to-date. Is there any specific reservation or booking id you are having a payment issue with? Would you mind sharing it with us?

[Karen3503]

Hi there.  My payment came in last night Bhumika.   Thanks again for your help!    Sure hope this isn't the new normal.   

[Karen3503]

Sure thing!  Thanks for following up 

[Bhumika]

Thanks for the update @Karen3503 !

[Julia0]

@Same reply to @Bre3059 @Joyce580 @Tracy559@Bhumika@Esmeralda96 @Deborah1301 @Alphonse10

[Julia0]

Very worrying thread highlighting an issue that appears to be growing. The amount of hosts not being paid promptly (or at all) is extremely concerning. 

I would love to know if anyone has been paid yet?

@Howard201  @Marilyn501 @Karen3503  @Natalie243

[Karen3503]

Yes, finally received payment...after 9 long  calls with customer service. 

[Rochelle139]

Did they explained what happened???

[Natalie243]

I finally got mine too. 

[Marilyn501]

Hi Julia,

Ours both came in overnight. I don't know if it was contacting Airbnbhelp via twitter telling them that I'm not the only host with delayed payouts, and asking if CEO Brian Chesky is having the same issue with his payout or the 2 hours on the phone last night. But grateful we received payments.

[Howard201]

I appreciate the time and effort you put in Marilyn! As they say, “The squeaky wheel gets the oil” 

[Marilyn501]

Also, it seems that the CEO of Airbnb has his own Airbnb available to rent. I wonder if he too is experiencing delayed payout issues?

[Marilyn501]

Yes, worrying, no, haven't been paid. The payout date keeps changing. I have posted inquiries to Airbnb help on Twitter. They first responded by telling me how payouts work, then they told me to contact my bank. Now they asked for my email address. I'm considering posting on CEO Brian Chesky twitter account (@bchesky). One airbnb "dedicated team member" or "support ambassador" at one point (2 hours on phone) alluded to excessive payouts being handled at once (?) as an explanation for delays. Now I just wait for 7 more days (my new "should arrive in my bank" date).  I'll re-post an update on receipt of funds. 

[Howard201]

I cannot confirm yet. I have not officially received the payout. Will provide an update if/when I officially receive the payout in my account. 

[Howard201 · Accepted solution]

Update: I’ve officially received the payout in my bank account. I hope you and Marilyn receive your payouts in your bank account soon.

[Marilyn501]

Update: Mine came in overnight. The other scheduled for release today arrived as well.

[Howard201]

Glad to hear that Marilyn! I hope none of us have to go through this again. Time will tell…have a great rest of your day and weekend! 

[Marilyn501]

You too !