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Payout Not Released.

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Howard201
Level 2
California, United States

Payout Not Released.

I was suppose to have a scheduled payout on April 6, 2023. It’s been stuck on “upcoming payouts” since then. I’ve spoken with over half a dozen customer support and no one has been able to help. All my previous payouts were released with no issues. Customer support keeps stating the payout was released on April 7th, 2023. It has not been released, as it’s still stuck in “upcoming payouts”. I need help please! 

1 Best Answer
Howard201
Level 2
California, United States

Update: I’ve officially received the payout in my bank account. I hope you and Marilyn receive your payouts in your bank account soon.

View Best Answer in original post

85 Replies 85
Rochelle139
Level 2
Chicago, IL

Hi All,

I am dealing with this issue too! I have not received 3 payouts and AirBNB has not sent a refund I issued to one of my guest for an inconvenience they experienced. 

For those with that experience, how long did it take AirBNb to fix the glitch and release payments to host and credits (if applicable) to guests?

 

 

Isobel41
Level 2
Brampton, Canada

@Howard201 

I would ask Support for a Payout I.D. number. I was able to trace my missing wire with this I.D. number.  My payout was by International wire transfer so not too sure if this Payout I.D. is applicable to all payout methods, but it is worth asking the question. I would think there must be some identification reference on all payout methods for traceability purposes.

Howard201
Level 2
California, United States

Thanks for the tip. My payout issue was resolved a couple of weeks ago. 

Hi!  I too live in San Diego.  I wanted to check and see if your issue was just a one time thing?   Today is April 24 and may payment from April 22 is stuck in upcoming payments.  AirBnB is worthless to resolve.  So many different answers:  coming in 30 minutes, it's your banks fault, we don't release money on weekends, we have a glitch.... super frustrating.  Hasn't happened before in 5 years, and we have the extra for instant transfer.   Thanks for your time.   Christine

 

Laura-María2
Level 2
Montevideo, Uruguay

I live in Uruguay and receive my payments vía Western Union.  Airbnb is retaining my money since last Tuesday and  they said they're  having a technical problem with WU 😉

I've spoken with Airbnb ambassadors, with the help center (at least 6 people now) and everyone asked me to be "patient" while the guest is using my flat and I haven't received my money. 

I'm really upset and don't know what to do 😞

Paula
Community Manager
Community Manager
Port Moody, Canada

Hello @Laura-María2,

 

I'm sorry to hear about this situation. Although we are not part of the Customer Support Team, I have gone ahead and forwarded your case to the appropriate team that can help. They should be reaching out to you soon.

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Nolan-Rey0
Level 2
Cebu City, Philippines

Im having the same issues right now. Can you help me on this? Im really frustrated and this is really a total let down for me as a superhost.

Laura-María2
Level 2
Montevideo, Uruguay

Hi @Paula . No one reached me yet.

Still waiting for my money and from answers. 

I need my money as everyone for paying my bills. It seems as if Airbnb needs my money more than me. I don't know what else can I do. Nobody really cares about Superhosts 😞

Paula
Community Manager
Community Manager
Port Moody, Canada

Hey @Laura-María2, thank you for keeping us updated. I have reached out to the team once again, hoping that they will get back to you soon.

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Laura-María2
Level 2
Montevideo, Uruguay

Hi Paula. I haven't received my payment yet. They tell me everything is OK but don't have a date for my payment. Can't believe this is happening. The guests used my place for free and I won't receive any payment. Please help me!

Laura-María2
Level 2
Montevideo, Uruguay

Thanks very much. Last one from Airbnb I spoke with was ** and she said she had found the problem and I'll receive my money today.  No money, no mail...so still waiting without money while Airbnb is using it 😞

 

**[Name hidden due to privacy concerns - Community Center Guidelines]

Karen3503
Level 2
Nashville, TN

Appears Airbnb has an ongoing unresolved problem here. After my last delayed payment finally posted,  my next guest / booking has come and gone and again...no payment.      So back to the customer support go-round again.   Spoke with a customer support agent yesterday who was to call me back after researching, but instead recieved a message that his shift was over and someone else would get back to me....crickets!   Have been with Airbnb for 8 years and have never had this problem.   This is concerning!

Rochelle139
Level 2
Chicago, IL

This is really concerning. I am a lawyer and this is a real liability of their payment systems are not reliable!

Hey Karen:  I'm a super host in San Diego for 5 years.  Never had an issue getting my payouts. 

 

Until this weekend.  I too, jumped on the merry go round of "customer support" and numerous phone calls. No resolution, of course my guests have come and gone.   

I was told lots of different stories, and then my case closed:  they don't do payouts on weekends (RIDICULOUS, I have 8 in the last few weeks), it's my banks fault,  it will be in released in 30 minutes, it will be there in 7 days and the final:  THE IT GLITCH. 

So the payment sits in the pending payments area. 

 

Thanks

Christine 

 

Did you get any help?  I too am very concerned. 

Laura-María2
Level 2
Montevideo, Uruguay

Hi Christine. I'm from Uruguay and having the same problem. No payment. They have my USD 470 and each time I contact them it's a different story. Everything is OK but I have to wait for my payment. That was last reply 😞

Have you received your money?

Kraig9
Level 1
Fair Oaks, CA

I've had the same problem recently and have contacted support no less than 4 times in the past 2 weeks.  All with the same response....someone is looking into the issue.  I haven't received a payment since March and my places have been booked pretty regularly.  When I looked in my "upcoming payments" I have items in there from 2019.  Hopefully it gets resolved soon, but it seems like this is a common problem right now.

 

 

Laura-María2
Level 2
Montevideo, Uruguay

I'm from Uruguay and harina the same problem. I've spoken with at least ambassadors and many others by chat. All of them say everything is OK with my money but they're having "techinical" problems and their engineers are working in them. In the mantiene, I must be "patient" as they don't know how long it will take.  Nothing to do, I feel really sad as I need the money 😞  Let me know if you have any idea of how can we claim as hosts.

Kraig.  Did you get any help????  I'm a super host in San Diego for 5 years.  Never had an issue getting my payouts. 

 

Until this weekend.  I too, jumped on the merry go round of "customer support" and numerous phone calls. No resolution, of course my guests have come and gone.   

I was told lots of different stories, and then my case closed:  they don't do payouts on weekends (RIDICULOUS, I have 8 in the last few weeks), it's my banks fault,  it will be in released in 30 minutes, it will be there in 7 days and the final:  THE IT GLITCH. 

So the payment sits in the pending payments area. 

 

Thanks

Christine 

 

Did you get any help?  I too am very concerned. 

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Kraig9, I have shared your concerns with the relevant teams to dig further. Could you elaborate on what you mean by ''When I looked in my "upcoming payments" I have items in there from 2019.''? 

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Benjamin709
Level 2
Dalung, Indonesia

Hi @Bhumika , 

My name is Benjamin and I'm residing in Bali. I've been having major issue of payout not released since 27 April and been on the merry-go-round trips with support with no result. Could you please please push my case to the upper level so it get resolve quickly? I've been a superhost for many years now, I think I deserve at least more consideration than the support show so far... thank you