We host upwards of 50 listings on Airbnb
Hosts since 6 years now
Superhosts for 5 years
We have a HUGE payout outstanding and held by Airbnb because of some technical issue/bug
We have been using the same Payout method since multiple years now without any issues, suddenly it has stopped working since October 23
The loop that we are stuck in is as follows
-We face an error on Airbnb Payout Section
-We reach out to Airbnb Support and open a ticket
-They ask us to delete Payout method and Re-add Payout method
-We follow their instructions and do the process as above
-They close the ticket prematurely without checking in with us
-After they close the ticket, we receive the same error as point one
-We reach out to Airbnb because We face an error on Airbnb Payout Section and the
loop begins again
We have undergone this above loop approximately 10 times now with zero
resolution, zero escalation and zero help
A total of 23 Tickets and 30 calls with ambassadors have yielded no solution
Our payment receivables keep piling up and have bulged to the above figures
We have zero recourse and zero help from Airbnb Customer Support
Anyone else facing the same problem ?
We just don't know what's happening